Responsible Gaming

Effective date: 26.02.2026

At Jackpot City, we are committed to providing a safe and enjoyable gaming experience for all our players. This Responsible Gaming page on the website catpals.co.za describes the principles and measures used by Jackpot City to promote safe, balanced, and transparent play. Our goal is to ensure that gaming remains a form of entertainment without causing harm to your personal, family, or financial wellbeing.

1. Commitment to Responsible Gaming

Jackpot City recognises that whilst online gaming can be an exciting and entertaining pastime, it can also pose risks if not approached responsibly. We are dedicated to creating a secure environment where players can enjoy our games whilst maintaining control over their gambling behaviour. Our responsible gaming framework is designed to protect players, prevent problematic gambling, and ensure transparency in all our operations. We continuously monitor our practices and implement industry best standards to uphold the highest level of player protection.

2. Gambling as Entertainment

Online gaming should always be viewed as a recreational activity, not as a way to earn income or solve financial difficulties. To help you enjoy gaming responsibly, we recommend following these practical tips:

Set a budget before you start playing and stick to it
Never chase your losses or try to win back money you have lost
Take regular breaks during gaming sessions
Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
Balance gaming with other leisure activities and social interactions
Keep track of the time and money you spend on gaming
Only gamble with money you can afford to lose

3. Control and Self-Protection Tools

Jackpot City provides a range of tools to help you manage your gaming activity and maintain control. These self-protection measures are available to all players and can be accessed through your account settings. Our control tools include deposit limits, which allow you to set daily, weekly, or monthly maximums on the amount you can deposit into your account. You can also set session time limits to restrict how long you play in one sitting, as well as loss limits to cap the amount you can lose over a specified period. If you feel you need a temporary break, you can activate a cooling-off period ranging from 24 hours to several weeks. For those who require a longer break, we offer self-exclusion options that can close your account for a minimum of six months or permanently. All limit changes are processed with care to protect your wellbeing.

4. Signs of Problematic Gambling

It is important to recognise when gaming stops being fun and starts becoming a problem. Being aware of the warning signs can help you or someone you know seek assistance early. Common indicators of problematic gambling include:

Spending more time and money on gambling than you can afford
Gambling to escape problems or relieve feelings of anxiety or depression
Lying to family or friends about your gambling habits
Neglecting work, studies, or family responsibilities due to gambling
Borrowing money or selling possessions to fund gambling
Feeling restless or irritable when attempting to cut down or stop gambling
Chasing losses and believing that a big win is just around the corner
Experiencing relationship or financial difficulties as a result of gambling

If you identify with any of these signs, we strongly encourage you to seek help immediately.

5. Protection of Minors

Jackpot City is committed to preventing underage gambling. Our services are strictly available only to individuals aged 18 years and older. We employ rigorous age verification procedures during registration to ensure compliance with South African law and to protect minors from exposure to gambling. We encourage parents and guardians to use parental control software and to monitor internet usage to prevent children from accessing online gambling sites. It is the responsibility of all adults to ensure that minors do not have access to their gaming accounts or payment methods. If we discover that a minor has registered or gambled on our platform, we will immediately close the account and void any winnings.

6. Support and Seeking Help

If you feel that your gambling is becoming problematic, or if you are concerned about someone else’s gambling behaviour, please know that help is available. Jackpot City encourages players to reach out to professional support organisations that specialise in gambling-related issues. In South Africa, organisations such as the National Responsible Gambling Programme (NRGP) and the South African Responsible Gambling Foundation (SARGF) offer confidential counselling, support groups, and treatment referrals. Seeking help is a sign of strength, and early intervention can make a significant difference in regaining control and protecting your wellbeing.

7. Assistance and Contact

Our customer support team is available to assist you with any questions or concerns related to responsible gaming. They can help you activate self-protection tools, set deposit or time limits, initiate cooling-off periods, or arrange self-exclusion. We are here to support you in maintaining a healthy and enjoyable gaming experience.

Email: [email protected]

Website: catpals.co.za

At Jackpot City, we believe that responsible gaming is the foundation of enjoyable entertainment. Please play responsibly and keep your gaming under control.