Privacy Policy

Effective date: 26.02.2026

This Privacy Policy explains how catpals.co.za, operated under the brand Jackpot City (“we/us/our”), collects, uses, stores, and protects the personal data of our users. We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable data protection laws in South Africa. By continuing to browse or use our site, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Types of Data Collected

We collect various types of personal data when you register, use our services, or interact with our website. The information we may collect includes:

Personal identification details such as name, surname, date of birth, and identity number
Contact information including email address, telephone number, and residential address
Financial information such as payment card details, bank account information, and transaction history
Account credentials including username and password
Technical data such as IP address, browser type, device information, and operating system
Usage data including pages visited, time spent on the site, and gaming activity
Communications with our customer support team

2. Purposes of Processing

We process your personal data for specific, legitimate purposes in connection with operating our online casino services. These purposes include:

Creating and managing your user account
Processing deposits, withdrawals, and other financial transactions
Providing customer support and responding to your enquiries
Complying with legal and regulatory obligations, including anti-money laundering and know-your-customer requirements
Preventing fraud, cheating, and other prohibited activities
Improving our services, website functionality, and user experience
Sending promotional communications and offers, where you have consented to receive them
Conducting internal analytics and research

3. Disclosure and Sharing with Third Parties

We may share your personal data with trusted third parties who assist us in operating our business and providing services to you. We only share information where necessary and ensure that these parties maintain appropriate security measures. Third parties with whom we may share your data include:

Payment processors and financial institutions to facilitate transactions
Identity verification and fraud prevention service providers
Cloud storage and hosting providers
Marketing and communications partners
Legal and regulatory authorities when required by law
Professional advisors such as auditors and legal counsel

We do not sell your personal data to third parties for their own marketing purposes.

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and deliver personalised content. Cookies are small text files stored on your device when you visit our site. We use the following types of cookies:

Essential cookies that are necessary for the website to function properly
Performance cookies that collect information about how you use our site
Functional cookies that remember your preferences and settings
Advertising cookies that deliver relevant promotional content

You can control cookie settings through your browser preferences, though disabling certain cookies may affect your ability to use some features of our site.

5. Security Measures

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

Encryption of data transmissions using SSL/TLS technology
Secure storage of personal and financial information on protected servers
Regular security assessments and vulnerability testing
Access controls ensuring that only authorised personnel can access personal data
Employee training on data protection and security best practices
Monitoring systems to detect and respond to potential security incidents

While we strive to protect your data, no system can guarantee absolute security, and you should also take steps to protect your account credentials.

6. Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulations. The retention period varies depending on the type of data and the purpose for which it is processed. Generally:

Account information is retained for the duration of your active account and for a period thereafter as required by legal obligations
Transaction records are kept for a minimum period as mandated by South African financial and gaming regulations
Marketing data is retained until you withdraw your consent or request deletion
Technical and usage data may be retained in aggregated, anonymised form for analytical purposes

Once the retention period expires, we will securely delete or anonymise your personal data.

7. User Rights Regarding Personal Data

Under applicable data protection laws, you have certain rights concerning your personal data. These rights include:

The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your personal data in certain circumstances
The right to object to or restrict certain types of data processing
The right to withdraw consent where processing is based on your consent
The right to data portability, allowing you to receive your data in a structured format
The right to lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details provided in section 10 below.

8. Links to Other Websites

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy applies only to our website and services. When you click on a third-party link, you will be directed to that party’s site, which operates under its own privacy policy. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any external sites you visit to understand how they collect, use, and protect your personal information.

9. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by updating the effective date at the top of this page and, where appropriate, by sending you an email notification or displaying a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

10. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us using the following details:

Email: [email protected]

Website: catpals.co.za