Terms and Conditions

Effective Date: 26.02.2026

Welcome to catpals.co.za, operated under the brand Jackpot City (“we”, “us”, or “our”). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services. These terms govern your use of our online casino platform and all associated services provided to users in South Africa.

1. Information We Collect

We collect various types of information to provide and improve our services to you. The data we collect includes:

Personal identification information (name, surname, date of birth, identity number)
Contact details (email address, telephone number, physical address)
Account credentials (username, password, security questions)
Financial information (payment method details, transaction history, banking information)
Technical data (IP address, browser type, device information, operating system)
Usage data (gameplay history, betting patterns, website interactions)
Communications with customer support

2. Purposes of Processing

We process your personal information for the following purposes:

To create and manage your user account
To process deposits, withdrawals, and gaming transactions
To verify your identity and comply with legal requirements including age verification
To provide customer support and respond to your enquiries
To send you important notifications regarding your account and our services
To comply with legal obligations under South African law, including anti-money laundering regulations
To detect and prevent fraud, abuse, and other illegal activities
To improve our website, services, and user experience
To send promotional communications where you have consented to receive them

3. Sharing with Third Parties

We may share your personal information with third parties in the following circumstances:

With payment processors and financial institutions to facilitate transactions
With identity verification and fraud prevention service providers
With regulatory authorities and law enforcement agencies as required by South African law
With our licensed partners and service providers who assist in operating our platform
With auditors, legal advisors, and other professional consultants
In the event of a merger, acquisition, or sale of business assets
With your consent or at your direction

All third parties are required to maintain the confidentiality and security of your information and may only use it for the specified purposes.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Types of cookies we use include:

Essential cookies necessary for the website to function properly
Performance cookies that collect information about how you use our website
Functionality cookies that remember your preferences and settings
Targeting cookies used to deliver relevant advertisements
Analytics cookies to help us understand user behavior and improve our services

You can control cookie settings through your browser preferences, although disabling certain cookies may affect the functionality of our website.

5. Data Security

We are committed to protecting your personal information and have implemented appropriate technical and organizational security measures, including:

Encryption of sensitive data using industry-standard SSL technology
Secure servers protected by firewalls and access controls
Regular security assessments and vulnerability testing
Staff training on data protection and confidentiality obligations
Restricted access to personal information on a need-to-know basis
Secure payment processing systems compliant with industry standards

While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention Period

We retain your personal information for as long as necessary to fulfill the purposes outlined in these Terms and Conditions and to comply with our legal obligations. Specific retention periods include:

Account information: retained for the duration of your active account plus seven years after closure
Transaction records: retained for a minimum of seven years as required by South African financial regulations
Identity verification documents: retained for seven years following account closure
Marketing communications data: retained until you withdraw consent or request deletion
Technical and usage data: typically retained for up to two years

After the retention period expires, we will securely delete or anonymize your personal information.

7. User Rights

Under South African data protection law, you have the following rights regarding your personal information:

The right to access your personal information and obtain a copy
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to object to processing of your information for direct marketing purposes
The right to request restriction of processing in certain situations
The right to withdraw consent where processing is based on consent
The right to lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details provided in Section 10.

8. External Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices or content of these external sites. When you click on external links, you will be directed away from our website, and we encourage you to review the terms and conditions and privacy policies of any third-party sites you visit. We do not endorse or assume any responsibility for third-party content, products, or services.

9. Changes to Terms and Conditions

We reserve the right to modify, update, or replace these Terms and Conditions at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:

Update the effective date at the top of this page
Notify registered users via email or through a notice on our website
Provide reasonable notice before the changes take effect

Your continued use of our website and services after any modifications constitutes acceptance of the updated Terms and Conditions. We encourage you to review this page periodically to stay informed about our current terms.

10. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions or our practices, please contact us using the following details:

Email: [email protected]

Website: catpals.co.za